Refunds and Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Returns that are shipped back after the 14-day policy will be rejected and shipped back to the original dispatch address.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Any returns that are due with customs charges will be covered by the customer. Either by invoice or will be deducted from the original refund. When shipped from outside the EU a fixed customs fee up to 60 Euro will be deducted from the refund. No other customs fees will be charged.
All returns must be in the perfect original condition as the original shipment, along with any original attachments such as tags, box, or dustbag. We have the right to refuse returns if the products have been worn or washed and with a used scent. For declined returns, the order will be shipped to the buyer and any additional shipping charges will be invoiced. Any agreed refunds will be made by bank transfer or by PayPal within 5 business days of received and approved returns. No refunds are offered to any of our subscription packages once payment has been processed. All recurring payments are done automatically through Stripe and PayPal, and cancellation must be made from the subscribers. Any automatic renewals are non-refundable.
Order placement
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please carefully check your order at each page of the order process.
After you have placed an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.
We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”). The Contract between us will only be formed when we send you the Dispatch Confirmation. If we are unable to verify the delivery or payment information you have supplied, we may restrict delivery to the address to which your credit or debit card is registered.
Questions about the Refund & Order placement should be sent to us at sales@terziastyle.com.
+353894619233
If you have any questions or comment for us, fill out our Contact us form with all of your details or send us direct email.
For Business Inquiries you can also contact at same below email.
📞: +353894619233
